Privacy Policy

Last Updated: July 7, 2025

1. Introduction

Welcome to Waiz Smart Systems ("Waiz", "we", "us", "our"). We are committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website waiz.ae, use our services, or interact with us within the United Arab Emirates (UAE).

This policy is prepared in accordance with applicable data protection laws in the UAE, primarily the Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (PDPL).

Please read this Privacy Policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Data Controller

Waiz Smart Systems, is the controller responsible for your personal data collected through this website and our direct interactions related to inquiries and service provision initiated via the site within the scope of the PDPL.

For any privacy-related questions or requests, please contact us at: privacy@waiz.ae or +971 +971 54 233 3002.

3. Information We Collect

We may collect personal data about you in various ways:

  • Data You Provide Directly: Name, email address, phone number, service interest details, messages, inquiries, etc., when you use contact forms or communicate with us.
  • Data Collected Automatically: Technical Data (IP address, browser type, device info) and Usage Data (pages visited, time on site) via cookies and similar technologies when you browse our website. (See Section 10).

    • 4. How We Use Your Information

    We use the information collected based on legitimate grounds for purposes including:

    • Providing and maintaining our website.
    • Responding to your inquiries and providing requested services/consultations.
    • Improving our website, services, and user experience (analytics).
    • Sending marketing communications.
    • Processing transactions or managing accounts.
    • Preventing fraud and ensuring security.
    • Complying with legal obligations under UAE law.

    5. Legal Basis for Processing (UAE PDPL)

    Our legal basis for processing personal data under the UAE PDPL includes:

    • Consent: Your explicit agreement for marketing emails.
    • Contract: Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
    • Legal Obligation: Processing necessary to comply with UAE laws.
    • Legitimate Interests: Processing necessary for our legitimate business interests, responding to inquiries, improving services, security, provided these do not override your rights and interests.
    • Public Interest: Processing necessary for the performance of a task carried out in the public interest.
    • Protection of Vital Interests: Processing necessary to protect your vital interests or those of another person.

    6. Data Sharing and Disclosure

    We do not sell your personal data. We may share information under limited circumstances:

    • With trusted third-party service providers performing services on our behalf (e.g., hosting, analytics) under contractual safeguards.
    • If required by UAE law, regulation, or legal process.
    • To protect the rights, property, or safety of Waiz, our clients, or others.
    • In connection with a business transfer (merger, acquisition, etc.).
    • With your explicit consent.

    7. Data Security

    We implement reasonable technical and organizational measures [mention examples if possible e.g., encryption, access controls] designed to protect your personal data against unauthorized access, disclosure, alteration, and destruction. However, no method is 100% secure.

    8. Data Retention

    We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements under UAE law. When no longer needed, data is securely deleted or anonymized.

    9. Your Data Protection Rights (Under UAE PDPL)

    Under the UAE PDPL, you have rights regarding your personal data, including:

    • The right to access information about the processing of your data.
    • The right to request the transfer of your personal data (data portability).
    • The right to rectification or completion of your personal data.
    • The right to request the erasure of your personal data ('right to be forgotten').
    • The right to restrict processing under certain conditions.
    • The right to object to processing based on legitimate interests or for direct marketing.
    • The right to object to automated processing/profiling in certain cases.
    • The right to withdraw consent at any time (where processing is based on consent).

    To exercise these rights, please contact us using the details in Section 2. You also have the right to lodge a complaint with the UAE Data Office if you believe your data protection rights have been infringed.

    10. Cookies and Tracking Technologies

    Our website uses cookies. How We Use Cookies on Waiz.ae: Waiz.ae utilizes cookies for various purposes, which generally fall into the following categories:

    • Strictly Necessary/Process Cookies: These cookies are essential for the website to function properly and enable you to navigate the site and use its features, such as accessing secure areas. Without these cookies, certain services you request cannot be provided.
    • Preference Cookies: These cookies allow our website to remember choices you make (such as language preferences or region) and provide more personalized features. This helps us tailor your experience on the site.
    • Authentication Cookies: We use these to help us show you the correct information and settings when you are signed in to our website.
    • Security Cookies: These cookies help us authenticate users, prevent fraudulent use of login credentials, and protect user data from unauthorized access.
    • Session State Cookies: These cookies collect information about how users interact with our website, including the pages visited most often and if users receive error messages. This helps us improve our services and overall Browse experience.
    • Analytics Cookies: We use analytics tools, primarily Google Analytics, which utilize cookies to collect information and report website usage statistics without personally identifying individual visitors. This data helps us understand website traffic, user behavior, and how we can improve our website's performance and content..

    11. International Data Transfers

    [Include this section if you transfer data outside the UAE, e.g., using cloud services hosted elsewhere]. We may transfer, store, and process your information in countries other than the UAE. If we do so, we will ensure appropriate safeguards are in place in accordance with the UAE PDPL requirements, such as adequacy decisions, standard contractual clauses, or your explicit consent after being informed of the risks.

    12. Links to Other Websites

    Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read the privacy policies of any external sites you visit.

    13. Children's Privacy

    Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children without appropriate parental consent where required.

    14. Changes to This Privacy Policy

    We may update this policy occasionally. Updates will be posted on this page with a new "Last Updated" date. We encourage you to review it periodically.

    15. Contact Us

    For any questions about this Privacy Policy or our data practices, or to exercise your rights, please contact us:

    Waiz Automation Systems
    Abu Dhabi, UAE
    Email: info@waiz.ae
    Phone: +971 54 709 4275